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Open Account, go to Subscription, choose Cancel subscription and confirm. Your account will show a clear confirmation when the request is complete. If no confirmation appears, try again or contact support.
Cancellation stops future scheduled charges. You can continue using the programme until the end of the period you have already paid for. The end date and subscription status remain visible in your account.
Cancelling a subscription does not automatically refund a completed payment. Refund eligibility depends on the payment status, programme access already used and the consumer rules that apply in your country. Submit a request through the Help centre with your payment reference; approved refunds are returned to the original payment method and processing time depends on the payment provider.